Define, monitor and prove your service levels

Overview

SLA management turns service-level agreements from paperwork into live, measurable commitments. Using the XOS monitoring platform with active probes, agreed KPIs — availability, latency, throughput, voice quality and response times — are measured continuously and compared against SLA thresholds.

Automatic alarming, reporting and ticketing document every breach and resolution, giving both providers and customers an objective, shared view of delivered quality and the evidence needed to prove compliance.

What it does

XOS monitors the KPIs and KQIs behind your SLAs in near-real-time — availability, throughput, latency, reliability — and acts when thresholds are breached: generating alarms (SMS, email, SNMP and more), opening tickets, and producing scheduled and ad-hoc reports for every stakeholder.

Key capabilities

• Near-real-time KPI/KQI monitoring against SLA thresholds.
• Flexible alarming and automatic ticketing that builds a knowledge base.
• Real-time dashboards plus standard and ad-hoc reporting.
• Role-based access for internal teams, partners and customers.

Outcomes

Avoid penalty exposure, hold partners accountable, and give customers confidence with transparent reporting.