Manage the experience, not just the network

Overview

Customer Experience Management shifts the focus from network counters to what subscribers actually feel. By combining active probe testing with real, on-device measurements, PIXIP.NET reveals the end-to-end quality of the services customers use most — voice, data, streaming and messaging.

The result is an experience-led view that helps you prioritise the issues that matter to retention and reputation, benchmark your service experience against competitors, and demonstrate improvement where customers will actually notice it.

What it does

PIXIP probes act like real subscribers in the places that matter — city centres, transport hubs, airports — generating real sessions under controlled conditions. XMASS tests the service, XOS monitors it in near-real-time, and XRate verifies the charging, giving you one end-to-end view and an early-warning system for problems.

Key capabilities

• End-to-end experience measured from the customer's perspective.
• Active testing, near-real-time monitoring and billing verification in one platform.
• Distributed probes placed where your customers actually are.
• Early warning: alarms, ticketing and dashboards when quality slips.

Outcomes

Improve loyalty, reduce churn-driving incidents, and prioritise the fixes that matter most to customers.